FAQ

Frequently Asked Questions

WhatsApp automation for business means letting software handle the repetitive parts of customer conversations on WhatsApp — instant replies, lead qualification, follow-ups, reminders and campaigns — so your team only steps in when a person is needed. Zappio does this with an AI agent that works 24/7 and syncs every conversation to your CRM.

Zappio connects to your business WhatsApp number and your lead sources. Its AI agent replies to every message instantly, asks your qualification questions, books meetings or visits, sends follow-ups and reminders, calls leads who go quiet with an AI voice agent, and hands hot conversations to your team with the full history attached.

Yes. Our onboarding team connects your existing business number during setup. If it is currently used on the WhatsApp app, it is moved over as part of onboarding so customers keep messaging the same number.

There are two parts: Meta's WhatsApp messaging charges, billed per delivered template message by category (marketing, utility or authentication), and your Zappio plan. Under Meta's current pricing, replies sent within 24 hours of a customer's message are free. Contact our sales team for a plan matched to your volume.

Connecting your number takes a single guided onboarding session. Total time depends on Meta's business verification and message template reviews; Meta typically reviews templates within 24 hours.

Yes, to customers who have opted in, using Meta-approved message templates. You can segment contacts, personalise each message and schedule campaigns in advance.

Yes. The Zappio AI agent understands and replies in Hindi, English, Hinglish, Tamil, Telugu, Marathi, Kannada and Gujarati, and responds in the language the customer uses.

Yes. You define handoff rules — high intent, complaints, pricing questions or a direct request for a person. The conversation moves to the shared team inbox with the full chat history, lead score and CRM details attached.

Zappio integrates with HubSpot, Zoho CRM, Salesforce, LeadSquared, Shopify and WooCommerce, and connects to other systems through Zapier, REST APIs and webhooks.

Both channels share one lead record. Zappio can call a lead who stops replying on WhatsApp, and send call summaries, brochures or payment links on WhatsApp after a call, so follow-ups never depend on a single channel.

Yes, when it follows WhatsApp's business policies. Zappio runs on Meta's official WhatsApp Business Platform, uses Meta-approved templates for business-initiated messages and only messages customers who have opted in.

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Put Your WhatsApp on Autopilot. Never Miss a Lead Again.

Connect your WhatsApp number and let Zappio's AI agent reply 24/7, qualify every lead, follow up by voice and keep your CRM updated — while your team focuses on closing.

Connect Your WhatsApp Number

Guided onboarding · No coding · AI replies 24/7