Zappio's AI calling agent handles appointment reminders, discharge follow-ups, lab notifications, and chronic care outreach — freeing your care coordinators for clinical work.
Patients forget or skip visits — OPD capacity wasted, doctors idle.
No contact after discharge means readmissions and low CSAT scores.
Patients wait anxiously for lab results — front desk gets flooded with calls.
Chronic patients don't refill on time, leading to clinical and revenue leakage.
Walk-ins overwhelm staff when pre-registration is not automated.
Discharged patients with queries at night have no reachable care team.
Fully automated — no manual intervention required for standard cases.
Appointment tomorrow, test result ready, or discharge completed
Patient reached within 30 seconds of trigger, in their preferred language
Patient confirms name, DOB, or OPD number before any health info shared
AI confirms, reschedules, or adds to waitlist based on patient response
Symptoms flagged post-discharge are escalated to duty nurse or doctor
Outcome, recording, and next step synced to your hospital system
Zappio shares only the minimum required context — typically that a report is ready or an appointment is upcoming. Detailed clinical information is never disclosed by the AI. All calls are HIPAA-aligned and can be configured to follow your hospital's data disclosure policy.
Yes. Zappio integrates via REST API with Practo, CliniQ, Meditech, and most HIS platforms. Appointment data, discharge lists, and lab triggers flow in; outcomes flow back.
Zappio follows a structured symptom-flagging protocol. Responses suggesting clinical concern are immediately escalated to the duty nurse or attending doctor with the patient's response transcript.
Zappio supports Hindi, English, Tamil, Telugu, Malayalam, Kannada, Marathi, Bengali, Gujarati, and more — covering the full spectrum of Indian hospital patient populations.
Zappio's follow-up workflow can be configured to align with NABH quality standards for patient communication. All interactions are logged and auditable.
Zappio checks live slot availability from your HIS and offers the next available slot. If the patient requests an unavailable time, the call is escalated to front desk for manual resolution.
Yes. Zappio processes entire discharge lists in parallel — there is no queue delay. A hospital discharging 300 patients daily can have all follow-up calls completed within the first 30 minutes of the next morning.
Zappio makes up to 3 attempts at configured intervals. Unanswered cases are flagged for manual follow-up and the care coordinator is notified.
See how hospitals and clinics use Zappio to automate patient outreach without increasing headcount.