The rules for using Zappio's AI calling, WhatsApp automation, CRM and related Services.
These Terms & Conditions ("Terms", "Agreement" or "T&C") govern access to and use of Zappio, including its AI calling, WhatsApp automation, lead management, CRM, integrations, APIs, dashboards, credits, communication tools, AI agents, and related services (collectively, the "Services").
Zappio is operated by CODIQUBE TECHNOLOGIES (OPC) PRIVATE LIMITED, a company incorporated/registered under applicable laws of India, having its registered office in Uttar Pradesh, India ("Zappio", "we", "us", or "our").
By creating an account, purchasing a plan, activating a Service, using the platform, or clicking "I Agree", the customer ("Customer", "you", or "your") agrees to these Terms.
By using Zappio, you confirm that:
These Terms, together with the applicable order form, proposal, pricing plan, SLA, and Zappio Privacy, Data & AI Policy, form the agreement between Zappio and the Customer.
For purposes of these Terms:
"Account" means the Customer account used to access the Services.
"AI Agent" means an automated AI-powered calling, messaging, qualification, conversational, or workflow agent provided through Zappio.
"Customer Data" means information submitted, uploaded, transmitted, generated, or otherwise made available by the Customer through the Services, including lead data, contact information, call recordings, transcripts, WhatsApp conversations, CRM information, campaign information, qualification information, and related information.
"Credits" means prepaid or otherwise allocated usage units used for Services according to the applicable Zappio pricing or billing rules.
"Campaign" means a customer-configured calling, messaging, WhatsApp, lead qualification, follow-up, or automation workflow.
"Third-Party Services" means services, platforms, APIs, telecom networks, cloud infrastructure, AI models, communication providers, WhatsApp/Meta services, payment providers, or other external services used in connection with Zappio.
"Subscription" means the paid plan or service period selected by the Customer.
The following documents may apply to the Customer:
If there is a conflict between documents, the specific written commercial agreement signed by Zappio and the Customer will govern the relevant commercial matter, followed by these Terms.
The Privacy, Data & AI Policy governs matters relating to privacy, data processing, AI data usage, retention, security, and related matters.
You must have legal capacity and authority to use the Services.
If you are using Zappio on behalf of a company, you represent that you have authority to bind that company to these Terms.
Zappio may refuse, restrict, or terminate accounts where it reasonably believes that an account has been created using false information, without appropriate authority, or for prohibited or unlawful purposes.
Zappio may provide functionality including:
The exact features available to a Customer depend on the applicable plan, configuration, region, third-party availability, and technical limitations.
Zappio may add, modify, remove, replace, restrict, or discontinue features from time to time.
Zappio provides technology and automation infrastructure.
Zappio does not guarantee:
The Customer is responsible for:
The Customer must immediately notify Zappio if it suspects unauthorized access or misuse.
Zappio may implement security controls, authentication requirements, access restrictions, rate limits, or other protective measures.
The Customer is solely responsible for:
The Customer controls the campaigns it creates through Zappio.
The Customer is responsible for reviewing campaign configurations before activation, including:
The Customer must ensure that its Campaigns are lawful and appropriate for their intended audience.
The Customer is responsible for ensuring that its use of Zappio's calling functionality complies with applicable telecommunications, privacy, consumer-protection, marketing, solicitation, consent, and communication requirements.
The Customer must not use Zappio for unlawful calling, unauthorized solicitation, fraud, harassment, deception, impersonation, or other prohibited communications.
Zappio may impose technical restrictions, call limits, campaign restrictions, or other controls where required by law, telecom providers, or platform requirements.
Zappio uses artificial intelligence and automated systems to conduct conversations and perform related workflows.
AI systems may:
The Customer remains responsible for reviewing AI configurations and determining whether AI-generated results are appropriate for its business use.
The Customer should not rely exclusively on AI output for decisions where human verification is reasonably required.
Zappio does not represent or warrant that AI-generated outputs are:
The Customer is responsible for reviewing and validating AI-generated outputs before using them for material business, financial, contractual, regulatory, or customer-facing decisions.
Depending on the applicable campaign configuration, technical implementation, third-party requirements, and applicable law, calls may be recorded, transcribed, analyzed, or processed using AI.
The Customer is responsible for determining whether disclosures, notices, consents, permissions, or other requirements are required for its particular use case.
The Customer must configure and operate campaigns accordingly.
Zappio does not guarantee that every call will contain a particular disclosure unless such functionality is expressly included and configured as part of the applicable Service.
Zappio may provide WhatsApp and messaging functionality through third-party platforms, including Meta/WhatsApp services.
Use of these services is subject to applicable third-party terms, policies, templates, approval requirements, messaging limits, quality controls, and restrictions.
The Customer is responsible for:
Zappio does not guarantee uninterrupted WhatsApp availability, message delivery, template approval, account approval, or continued access to any third-party messaging feature.
Zappio may depend on third-party platforms, including:
Third-party providers may:
Zappio may modify, replace, restrict, or discontinue affected functionality where reasonably necessary.
The Customer must not use Zappio for:
Zappio may determine that particular use cases require additional review, restrictions, documentation, or approval.
To protect Zappio, its customers, recipients, infrastructure, and third-party providers, Zappio may monitor platform activity for:
Such monitoring does not mean Zappio assumes responsibility for the Customer's campaigns.
Zappio may request information from the Customer regarding a campaign or usage pattern.
Zappio may suspend, restrict, disable, or limit all or part of the Services where reasonably necessary, including for:
Zappio may, where appropriate:
Either party may terminate the applicable Subscription in accordance with the applicable commercial arrangement.
Zappio may terminate or suspend the account immediately where the Customer:
Upon termination, access to the Services may be disabled.
Customer Data will be handled according to the Zappio Privacy, Data & AI Policy.
Zappio may offer:
The applicable plan, pricing, included usage, features, and limits will be determined by the applicable order form, proposal, pricing page, or written commercial agreement.
Unless otherwise agreed in writing, paid subscriptions may automatically renew for the applicable billing period.
The Customer must cancel the subscription before the next renewal date if it does not wish to renew.
Cancellation prevents future renewal but does not terminate the already-paid subscription period.
Credits represent usage rights within Zappio and are not money, deposits, securities, or stored monetary value.
Credits may be consumed for services including calling, messaging, AI processing, or other billable functionality according to the applicable pricing and billing rules.
Unless expressly stated otherwise:
Promotional or bonus credits may have additional expiry or usage conditions.
Usage may be chargeable once a billable operation has been initiated or processed through Zappio's infrastructure, in accordance with the applicable billing rules.
Depending on the applicable service, usage may remain chargeable even where:
The exact charging methodology may differ by plan, service, provider, or usage type.
The Customer must pay all applicable fees according to the agreed billing terms.
If payment is not received when due, Zappio may:
Reactivation may require settlement of outstanding amounts.
This includes, subject to applicable law:
Third-party service outages or restrictions do not automatically create a refund entitlement.
All applicable taxes, duties, levies, GST, withholding obligations, or other governmental charges associated with the Services are the responsibility of the Customer unless otherwise required by applicable law.
Where applicable, Zappio may collect taxes in addition to advertised or quoted prices.
Zappio may change its pricing, plans, usage rates, credit rates, features, or billing structure.
Unless otherwise agreed, pricing changes will apply to future billing periods or renewals.
Continued use of the Services after the effective date of revised pricing constitutes acceptance of the revised pricing.
The Customer retains its rights in Customer Data, subject to the rights granted to Zappio under these Terms and the Privacy, Data & AI Policy.
The Customer grants Zappio the rights necessary to:
The detailed rules regarding data processing, AI training, retention, deletion, and third-party processing are governed by the Privacy, Data & AI Policy.
The Customer acknowledges that Zappio may use Customer Data and interactions processed through the Services for AI training, testing, evaluation, quality assurance, model improvement, prompt improvement, workflow improvement, language handling, qualification improvement, objection handling, and related development activities, subject to the Privacy, Data & AI Policy.
Data already incorporated into trained, evaluated, or developed models may not be technically identifiable or capable of being individually removed.
The Customer's rights and available opt-out mechanisms are described in the Privacy, Data & AI Policy.
Zappio will handle Customer Data according to its Privacy, Data & AI Policy.
The Customer acknowledges that:
Zappio and its licensors retain all rights, title, and interest in:
Except for the limited right to use the Services during the applicable subscription period, no intellectual property rights are transferred to the Customer.
The Customer must not copy, reverse engineer, modify, reproduce, resell, distribute, extract, or commercially exploit Zappio technology except as expressly permitted.
The Customer retains ownership of content, scripts, campaign instructions, offers, materials, and data submitted to Zappio, subject to the rights necessary for Zappio to provide and improve the Services.
The Customer grants Zappio a non-exclusive, worldwide, royalty-free license to host, process, reproduce, transmit, modify, and use such content as necessary to operate, secure, support, maintain, and improve the Services and as otherwise described in the Privacy, Data & AI Policy.
Each party may receive confidential information from the other party.
Each party agrees to use reasonable measures to protect confidential information and use it only for purposes related to the business relationship.
Confidentiality obligations do not apply to information that:
Zappio may disclose information to employees, contractors, advisors, service providers, and subprocessors who reasonably require access to perform their functions, subject to appropriate obligations.
Zappio may offer beta, experimental, preview, or early-access features.
Such features may:
The Customer uses such features at its own discretion and risk.
Zappio may modify the Services from time to time.
Changes may be required because of:
Zappio may replace substantially similar functionality where necessary.
Zappio aims to provide reliable Services but does not guarantee uninterrupted or error-free availability.
Service availability may be affected by:
Any service-level commitments apply only where expressly agreed in a separate written SLA.
Support is provided according to the Customer's applicable plan or commercial agreement.
Support levels may vary between plans.
Zappio may require the Customer to provide sufficient technical, campaign, account, or usage information before investigating an issue.
Where Zappio provides APIs or integrations, the Customer is responsible for:
Zappio may impose rate limits, security restrictions, authentication requirements, or usage limits.
Zappio is not responsible for failures caused by incorrect Customer configuration or changes made by third-party systems.
To the maximum extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Zappio, its affiliates, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, penalties, costs, and reasonable expenses arising from or relating to:
To the maximum extent permitted by law, the Services are provided on an "as available" and "as is" basis.
Zappio does not warrant that the Services will:
No oral or informal statement by a Zappio representative creates a warranty unless expressly incorporated into a written agreement.
To the maximum extent permitted by applicable law, Zappio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including:
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.
Zappio will not be responsible for delay, failure, interruption, or unavailability caused by events beyond its reasonable control, including:
Changes in applicable laws, regulations, telecom requirements, AI rules, privacy requirements, WhatsApp/Meta policies, or third-party platform rules may require Zappio to modify or restrict Services.
Zappio may implement such changes without being liable for resulting feature limitations or changes in functionality.
Where reasonably necessary for legal, regulatory, security, or third-party platform compliance, Zappio may request information regarding the Customer, its campaigns, data sources, consent mechanisms, or intended use.
The Customer agrees to reasonably cooperate with such requests.
Failure to provide reasonably requested information may result in temporary restriction or suspension of affected Services.
Where Zappio reasonably suspects material misuse, fraud, security risk, or violation of these Terms, Zappio may request reasonable information necessary to investigate the matter.
Zappio may restrict affected Services while an investigation is ongoing.
Zappio may provide notices through:
The Customer is responsible for maintaining accurate contact information.
Zappio may update these Terms from time to time.
Updated Terms may be published on the Zappio website or communicated through appropriate electronic means.
Material changes may apply prospectively.
Continued use of the Services after the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.
The Customer may not assign or transfer this Agreement without Zappio's prior written consent, except where permitted by applicable law.
Zappio may assign or transfer this Agreement in connection with:
Failure by Zappio to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the maximum extent permitted by law.
These Terms, together with the applicable commercial agreement, pricing terms, SLA where applicable, and Privacy, Data & AI Policy, constitute the agreement between the Customer and Zappio regarding the Services.
They supersede prior discussions or representations relating to the same subject matter, except where expressly incorporated into a written agreement.
These Terms will be governed by and interpreted in accordance with the laws applicable in India.
Subject to the dispute-resolution provision below, the courts having jurisdiction at the agreed venue in Uttar Pradesh, India will have jurisdiction over matters that are not required to be resolved through arbitration.
The parties will first attempt to resolve disputes through good-faith discussions.
If a dispute cannot be resolved through such discussions, it will be referred to arbitration in accordance with applicable Indian arbitration law.
The seat and venue of arbitration will be in Uttar Pradesh, India, unless otherwise agreed in writing.
The arbitration will be conducted by a mutually agreed arbitrator or in accordance with the applicable arbitration mechanism under Indian law.
Courts having jurisdiction at the relevant Uttar Pradesh venue will have jurisdiction over matters relating to interim relief, enforcement of an arbitral award, and other matters that cannot legally be determined by arbitration.
Before activating or continuing to use Zappio, the Customer acknowledges that it has:
For questions regarding these Terms:
Zappio
Last Updated: 25 September 2026