AI Calling for Ecommerce & D2C

Recover Carts. Confirm COD.
Drive Repeat Orders.

Zappio's AI calling agent handles cart recovery, COD verification, delivery updates, and post-purchase upsell — automatically, at scale, in the customer's language.

See It in Action
3x
Cart Recovery vs. SMS
40%
Lower RTO Rate
Rs11
Per AI Call
Live Order Actions
Neha S. · Rs1,849Cart Abandoned
Called — coupon applied
Rajan M. · Rs3,200COD Order Placed
Confirmed — dispatching
Priya K. · Rs720Delivery Delayed
Updated — rescheduled
Vivek T. · Rs5,500COD Order Placed
No response — flagged
Anjali R. · Rs2,100Post-Delivery 48h
Upsell accepted — Rs1,299
Today: 312 calls completed · 47 carts recovered · 89 COD confirmed · 18 escalated

Experience it live

Enter your number — Zappio's AI agent will call you in seconds.

+91

🔒 Indian numbers only · No spam · Free demo call

The Problem

Eight Revenue Leaks Every Ecommerce Brand Faces

Conversions
Cart Abandonment Recovery

Over 70% of Indian shoppers abandon cart. SMS doesn't cut it — a voice call recovers 3x more.

Cash Flow
COD Non-Delivery Loss

COD orders rejected at door or RTO'd cost Rs30–60 per failed delivery. No pre-delivery confirmation worsens it.

Retention
First-Order Churn

Most D2C brands lose customers after one order. No follow-up means no repeat purchase.

Operations
Delivery Query Overload

WISMO calls flood support teams. 60–70% of inbound support is just order status queries.

Revenue
Post-Purchase Upsell Missed

The highest conversion window — 48h post delivery — goes unused for upsell or subscription offers.

Trust
Negative Review Blind Spot

Dissatisfied customers leave reviews without ever being contacted. A proactive call often reverses the sentiment.

Loyalty
Lapsed Customer Re-engagement

Customers who haven't ordered in 60+ days are rarely targeted because building the call list is manual.

COD
Order Confirmation Gap

Fake or accidental COD orders cause inventory blocks and delivery failures that erode unit economics.

Workflow

Trigger to Resolution in Under 2 Minutes

01
Trigger Fires

Cart abandoned, COD placed, or delivery completed

02
AI Calls Customer

Personalised voice call within 30–120 seconds of trigger

03
Intent Captured

Confirms order, recovers cart, or collects feedback

04
Action Taken

Applies discount, reschedules delivery, or escalates complaint

05
Platform Updated

CRM, Shopify/WooCommerce synced with outcome and disposition

AI Capabilities

Six Revenue Actions Zappio Automates for Ecommerce

Recovery
Cart Abandonment Calls

Call shoppers who abandoned cart within 30 minutes. Offer a personalised discount and recover the sale via voice.

COD
COD Confirmation & Verification

Confirm every COD order before dispatch — reducing RTO by 30–50% and protecting your delivery economics.

Support
Delivery Status Calls

Proactively call customers before they call you. Update order status, resolve delivery concerns, reduce inbound support volume.

Revenue
Post-Purchase Upsell

Call buyers 48 hours after delivery with relevant cross-sell or subscription offers — at peak NPS and purchase intent.

Retention
Repeat Purchase Campaigns

Re-engage lapsed customers with personalised win-back calls — no manual list building required.

Feedback
Review & NPS Outreach

Call customers post-delivery to capture feedback, identify detractors before they post, and drive positive reviews.

Why Zappio

Without Zappio vs. With Zappio

Scenario
Without Zappio
With Zappio
Cart recovery channel
SMS / email only
Voice call + SMS backup
COD RTO rate
12–20%
5–8% with confirmation
Repeat purchase trigger
Email sequence
Proactive AI voice call
WISMO support load
60–70% of inbound calls
Reduced by proactive outreach
Post-delivery upsell
Not attempted
48h AI call
Lapsed customer reactivation
Manual, occasional
Automated, systematic
Review recovery
None
Proactive outreach before negative review
Cost per outreach
Rs60–100 (manual)
Rs10–14 (Zappio AI)
Business Impact

The Impact on Unit Economics

3x
Cart Recovery vs. SMS
Voice converts where text cannot
40%
Lower RTO Rate
With COD order confirmation
28%
More Repeat Orders
From post-purchase AI calls
60%
Drop in WISMO Calls
With proactive delivery updates

Frequently Asked Questions

Zappio calls the customer within 30 minutes of cart abandonment, mentions the specific products in their cart, and offers an incentive if configured. The call is personalised — not a generic message.

Yes. Zappio calls COD customers immediately after order placement to confirm intent. Unconfirmed orders are flagged for review before being dispatched — reducing RTOs and direct costs.

Yes. Zappio integrates via webhook or API with Shopify, WooCommerce, Unicommerce, Vinculum, and most Indian D2C tech stacks. Triggers and outcome updates flow bidirectionally.

Post-delivery calls (48h after delivery) are the highest-converting upsell window — customers just experienced your product and have peak intent. Zappio uses this window for cross-sell, subscription offers, and review outreach.

Zappio captures the return reason, initiates the return process if configured, and escalates complex cases to your support team with full context. It does not attempt to override a genuine return request.

Zappio supports Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and more — covering the full range of Indian D2C customer geographies.

Zappio is particularly effective for subscription brands — handling churn calls, failed payment follow-ups, and renewal reminders automatically.

Standard onboarding — including Shopify or WooCommerce integration, call flow configuration, and voice testing — takes 5–7 business days.

Start Today

Recover More Carts. Confirm More COD. Drive More Repeat Orders.

See how Ecommerce brands and D2C companies use Zappio to fix revenue leaks without adding headcount.

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