Zappio's AI calling agent handles cart recovery, COD verification, delivery updates, and post-purchase upsell — automatically, at scale, in the customer's language.
Over 70% of Indian shoppers abandon cart. SMS doesn't cut it — a voice call recovers 3x more.
COD orders rejected at door or RTO'd cost Rs30–60 per failed delivery. No pre-delivery confirmation worsens it.
Most D2C brands lose customers after one order. No follow-up means no repeat purchase.
WISMO calls flood support teams. 60–70% of inbound support is just order status queries.
The highest conversion window — 48h post delivery — goes unused for upsell or subscription offers.
Dissatisfied customers leave reviews without ever being contacted. A proactive call often reverses the sentiment.
Customers who haven't ordered in 60+ days are rarely targeted because building the call list is manual.
Fake or accidental COD orders cause inventory blocks and delivery failures that erode unit economics.
Cart abandoned, COD placed, or delivery completed
Personalised voice call within 30–120 seconds of trigger
Confirms order, recovers cart, or collects feedback
Applies discount, reschedules delivery, or escalates complaint
CRM, Shopify/WooCommerce synced with outcome and disposition
Call shoppers who abandoned cart within 30 minutes. Offer a personalised discount and recover the sale via voice.
Confirm every COD order before dispatch — reducing RTO by 30–50% and protecting your delivery economics.
Proactively call customers before they call you. Update order status, resolve delivery concerns, reduce inbound support volume.
Call buyers 48 hours after delivery with relevant cross-sell or subscription offers — at peak NPS and purchase intent.
Re-engage lapsed customers with personalised win-back calls — no manual list building required.
Call customers post-delivery to capture feedback, identify detractors before they post, and drive positive reviews.
Zappio calls the customer within 30 minutes of cart abandonment, mentions the specific products in their cart, and offers an incentive if configured. The call is personalised — not a generic message.
Yes. Zappio calls COD customers immediately after order placement to confirm intent. Unconfirmed orders are flagged for review before being dispatched — reducing RTOs and direct costs.
Yes. Zappio integrates via webhook or API with Shopify, WooCommerce, Unicommerce, Vinculum, and most Indian D2C tech stacks. Triggers and outcome updates flow bidirectionally.
Post-delivery calls (48h after delivery) are the highest-converting upsell window — customers just experienced your product and have peak intent. Zappio uses this window for cross-sell, subscription offers, and review outreach.
Zappio captures the return reason, initiates the return process if configured, and escalates complex cases to your support team with full context. It does not attempt to override a genuine return request.
Zappio supports Hindi, English, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, and more — covering the full range of Indian D2C customer geographies.
Zappio is particularly effective for subscription brands — handling churn calls, failed payment follow-ups, and renewal reminders automatically.
Standard onboarding — including Shopify or WooCommerce integration, call flow configuration, and voice testing — takes 5–7 business days.
See how Ecommerce brands and D2C companies use Zappio to fix revenue leaks without adding headcount.